FREQUENTLY ASKED QUESTIONS - INTERNATIONAL

If I have questions regarding an application, how can I reach someone?

  • You can e-mail your questions to healthbenefits@csi-ins.com

  • You can call 1-800-CSI-TEMP, 9:00 a.m. to 5:00 p.m.(EST)
    or leave a message which will be returned the next business day.

FREQUENTLY ASKED QUESTIONS - SHORT TERM

How does this plan work?

  • Deductible choices:
    $250, $500, $1000, or $2500,

  • Rate of payment options:
    80/20 to $5,000 or 50/50 to $5,000

  • Length of coverage options: 30 to 185 days

Who is eligible for this plan?

  • Healthy individuals between the ages of 15 days and age 64 and 11 months, who have a temporary insurance need.

  • Dependent children through age 20 (age 24 if full-time student) may be covered as dependents on their partent's plan.

  • Foreign residents living in the U.S. for at least one year with proof of an Alien Registration Receipt Card, Green Card, Visa, or other appropriate documentation.

When does coverage begin?
Your effective date of coverage will begin on the later of:
1) 12:01 a.m. the day after your requested policy date; or
2) 12:01 a.m. the day after the postmark date affixed by the U.S. Post Office, provided the following conditions are met:

  • Your application and the full premium payment are received by your agent or Fortis Health;

  • Your answers on the application are complete and meet the requirements for acceptance.

How are benefits paid?

  • First: You pay deductible for each covered person.

  • Then: Once the deductible is satisfied, Fortis Health pays either 80% or 50% of the next $5,000 of cobered expenses, depending on the rate of payment you selected. You pay the remaining 20% or 50%.

  • Thereafter: Fortis Health pays 100% of remaining covered expenses up to the plan maximum of $2 million for each covered person.

What are my payment options?

  • You may pay with Visa, Mastercard or Discover.

  • The single payment option is ideal if you know the exact number of days coverage is needed. The mimimum number of days you may apply for is 30 and the maximum is 185.

  • The monthly payment option is ideal if you are unsure how long you need coverage. This "pay as you go" option gives you the flexibility to continue coverage for as long as it's needed (up to 185 days) or stop payments and discontinue the plan once your temporary need ends. You make an intitial premium payment of 35 days. Then, shortly after you receive your contract, Fortis Insurance Company will send you a sheet of payment coupons. Each coupon pays for an additional 30 days of coverage.

  • Money Back Guarantee! If you are not 100 percent satisfied with the plan, you may return the contract within 10 days of delivery for a full refund. No questions asked!

Who is ineligible?

  • The following individuals are not eligible for Short Term Medical.

  • Persons currently pregnant and their immediate family members

  • Persons engaging in hazardous activities/occupations on a regular basis

  • Persons seeking coverage specifically for sporting activities, (football, skiing, etc.)

  • Persons seeking coverage while traveling out of the U.S.

  • Those with other hospital, major medical, group medical, or Medicare/Medicaid coverage in force

  • Newborn children under 15 days old

  • Persons over 64 and 11 months old. NOTE: Coverage cannot extend beyond Medicare eligibility

Are all medical services covered?

  • Authorization is required for certain services

  • Fortis Health uses an authorization service which ensures that you and your family receive the most appropriate and cost effective care available. The authorization process must be followed in its entirety to receive maxzimum benefits. This process is explained in detail for you in the contract. Benefits for unauthorized services of otherwise covered expenses will be reduced. No benefits will be paid for a transplant if the procedure was not authorized prior to the beginning of the donor search and selection.

Are pre-existing conditions covered?

  • Short Term Medical from Fortis Health does not cover pre-existing conditions. A pre-existing condition is defined as one that a covered person has had signs or symptoms of, or medical treatment or advice for, within the last five years (except in certain states where this exclusion may be limited by law). Although pre-existing conditions are not covered, people with certain medical conditions shuld not be offered Short Term
    Medical coverage.

  • There are two types of pre-existing conditions - those diagnosed by a doctor and those that produce symptoms, but have not been diagnosed. It needs to be determined if either of these situations are present by asking questions regarding health history.

  • If you need help in determining a pre-existing condition, please contact the Short Term Medical department at 1-800-800-5453

Can a second plan be purchased?

  • Fortis Health's Short Term Medical plan is non-renewable. However, if your temporary need continues beyond your policy period, you may apply for one additional plan under the following circumstances:

    • No claims were incurred under a previous Short Term Medical plan;

    • There has been no significant change in health;

    • The total periods of coverage do not exceed a total of 185 days out of any 365 day period, you may apply for one additional plan.

  • To obtain a second plan, you must complete a new application. If a second application is approved, a new plan will be issued.

  • Please NOTE: There is no continuous coverage between the original and second plan. Any condition or symptom which may have occurred under the first plan will be treated as a pre-existing condition under the second plan and therefore will not be covered.

Can a third plan be issued?

  • A third plan can be issued ONLY on an exception basis by calling Fortis Health's Short Term Medical department at 1-800-800-5453.

  • If claims were incurred on either of the first two plans, a third plan CANNOT be written.
    Any conditions that manifest themselves during a preceding plan period will be considered pre-existing in subsequent plan periods and will not be a covered expense (unless continuity applies).

Can a fourth plan be issued?

  • NO. There are no exceptions for a fourth policy.

What happens if a client obtains other coverage before the end of the
plan period? Can a refund be given?

  • Coverage will continue in force for the full benefit period. There is no provision for a premium refund. There is a "10 day free look" provision in which your client can return the policy for a full refund within 10 days of receipt of their plan.

What happens if all the premium is not received?

  • Full premium is required with the application. If insufficient premium is received, you will have 10 days to obtain a check or signed authorization to charge the correct amount on VISA, MasterCard or Discover for the balance due.

What happens if my VISA, MasterCard or Discover is declined?

  • When a credit card payment is rejected by the lending institution, the policy will be deemed void. If a check is sent to cover the premium, a current effective date will be issued using the postmark date of the envelope in which the check is sent.

Can my deductible be changed?

  • Deductible changes cannot be made after the plan is issued.

If I have questions regarding an application, how can I reach someone?

  • You can e-mail your questions to healthbenefits@csi-ins.com

  • You can call 1-800-CSI-TEMP, 9:00 a.m. to 5:00 p.m.(EST)
    or leave a message which will be returned the next business day.